Remote IT Management (RITM)


Product Specifications

The One4Support Remote IT Management System (RITM) is a remote desktop and server management platform that integrates key IT management functions within a single web-based solution.
It provides for proactive management and security of computers, their applications and data, and the network connection they utilize to reach the Internet. The features themselves cover a range of capabilities, including: audit and inventory management; remote application installation; network, file and application security, remote control and NT event log processing. Email alerts can be triggered on any event from the feature list. Additionally a rich set of reports can be run as needed.

Remote IT Management Solutions

The One4Support solution provides essential tools for supporting networked PCs at businesses of all sizes and types:

These features are integrated into a scalable and flexible platform. The innovative architecture of the One4Support Remote IT Management System (RITM) gives the IT professional the ability to deliver these management services to computers that are behind firewalls - even when the management console itself is behind a firewall. Moreover, the sophisticated yet unobtrusive security system insures that only authorized administrators get system access. The secure encrypted communication infrastructure between the agent and the server is highly efficient, built to conserve bandwidth and insure privacy. In fact, it was designed to work across all available bandwidth options, from dial-up to high-speed network interfaces, and across wired or wireless topologies.

Audit and Inventory Management

Recurring audits capture the following:

Installation & Patch Management

The installation facility provides:

Help Desk and Trouble Ticketing

Remote Control, FTP, Chat

Policy Management and Protection

The One4Support solution provides multiple levels of policy management and protection:

Event Log Monitoring

 System Monitoring

Programmable email alerts provide instant notification of system problems or state changes.

Alert when:


Generate reports on any or all activities related to the managed computers
Disk utilization report shows size and remaining free space at a glance
Update Report graphically displays machine usage history
H/W and S/W audit reports
Network statistics reports provide information on the aggregate network bandwidth, measured by time, user and application.
Offers both tabular and graphical representations of information.


Rich scripting facility automates task for the administrator
Works in concert with the Windows Scripting Host and custom applications
Pull-down menu and "fill-in-the-blank" interface enables even a novice to create scripts.